Case Studies / Global Enterprise
Customer Success Story
How a global enterprise reduced identity and SaaS costs by 20%+ while modernizing IT operations
A media and advertising enterprise managing over 130,000 identities across a distributed multi-tenant environment used Custodeum to reduce spend, increase visibility, and modernize identity operations without user disruption.
Outcomes at a glance
Evidence-led analysis and full platform adoption, delivered ahead of contract renewal without user disruption.
Licence reduction achieved before renewal
Custodeum identified low-risk wins and advanced reduction opportunities, enabling the customer to move from 130,000 licences to 103,000 ahead of contract renewal.
Delivery path from analysis to renewal readiness
A structured assessment and execution model gave leadership confidence to pursue an aggressive optimization strategy while minimizing operational risk. The organization also chose the full enterprise suite of Custodeum features to maximize value across cost optimization, governance, security, and service operations.
The challenge
- Over-licensing across identity and SaaS platforms
- Fragmented operations across 10+ Okta tenants
- Limited visibility into actual usage and access patterns
- Heavy manual effort for reporting and optimization
- A strict requirement for fully self-hosted deployment
- A 6-month countdown to major licence renewal
Fast, data-backed analysis
- - No-cost analysis across Okta tenants
- - Clear opportunity summary for leadership
- - Guidance to pursue savings without disrupting users
Execution without disruption
- - Meaningful reductions completed before renewal
- - Zero operational incidents during execution
- - No negative impact on end users
Operational transformation
- - Unified operations across major identity and SaaS systems
- - Better service desk velocity and lower admin overhead
- - Stronger day-to-day visibility for identity teams
Security and governance uplift
- - Clearer ownership of privileged and everyday access work
- - Reduced over-privileged access risk
- - Stronger compliance reporting for stakeholders
Microsoft Entra ID
Part of the unified identity operations program
Okta Multi-Tenant
Visibility and optimization across the estate
SaaS Access Layer
Clearer access and license context for stakeholders
Stronger AD governance and admin recertification
The organization also strengthened Active Directory governance and privileged admin recertification, with audit-ready evidence for stakeholders.
AD governance outcomes
- - Clearer visibility into privileged and high-risk Active Directory access
- - Health and hygiene focus for critical identity assets
- - Better confidence for security and operations stakeholders
Admin recertification outcomes
- - Recurring reviews for sensitive admin access
- - Clear ownership of review decisions
- - Evidence suitable for audit and compliance conversations
Why this case study matters
This outcome demonstrates that savings, governance, and operational stability can move together when decisions are evidence-led and execution is controlled. Custodeum helped this organization reduce spend, strengthen control posture, and simplify cross-platform identity operations at enterprise scale.