Solutions
IT Support Acceleration
Give support teams the power to resolve identity issues without handing out broad administrative access.
The problem it solves
Help desks often get broad admin rights just to reset passwords and unlock accounts, creating standing privilege and console sprawl.
Custodeum helps organizations give support and business owners scoped ways to act across connected systems. How actions are defined and delegated is shared in a demo.
Identity platforms
- ·Microsoft Entra ID
- ·Okta
- ·Active Directory
Messaging / mail
- ·Exchange Online
- ·Exchange on-premises
Connected SaaS
- ·ServiceNow
- ·Workday
- ·Inventory connectors as enabled
Available across the identity systems and SaaS connectors you enable in Custodeum.
Who it is for
| Audience | Outcome |
|---|---|
| Service desk | Resolve identity issues without console sprawl |
| Business owners | Help their users without becoming admins |
| IAM teams | Keep support productive without over-privileging |
| Security | Reduce standing admin access for day-to-day work |
Where it fits in Custodeum
Support sits alongside portal, Teams, automation, and platform security.
Give support power without Global Admin
Request a demo to explore IT Support Acceleration on your stack.