Solutions
IT Support Acceleration
Granting Global Admin to junior staff just to reset passwords is unnecessary risk. Delegate specific, safe actions through a unified console, portal, and Teams without broad administrative credentials.
Safe Delegation
Our 'Named Admin Tools' allow your Identity Engineers to build standardized, one-click operations that can be safely delegated to Help Desk staff. Whether it's a secure password reset, an MFA device wipe, or a granular application assignment, every action is controlled by Custodeum.
Support teams gain a unified interface across all your identity systems, eliminating the need to train them on multiple complex consoles like Okta, Azure, and AWS.
A single search bar to find users and gather diagnostic context across your entire identity ecosystem.
- Cross-platform user search
- Real-time account status
- Entitlement inventory
Restrict support staff to specific, pre-approved actions with built-in sanity checks and limits.
- Scoped task permissions
- Multi-stage approvals
- Mass-action prevention
Every support action is logged with the 'Who, What, and Why,' providing a defensible record for security audits.
- Actor & target logging
- Before/After state capture
- Reason code enforcement
Eliminate the need for hundreds of admins to have direct access to your most sensitive identity consoles.
- Privileged account reduction
- Credential exposure limit
- Zero-standing-privilege
User Portal My Users lets business owners and support groups act on scoped accounts, also available in the Teams Self-Service Hub.
- Support groups via SCIM grants
- Deny-by-default execution model
- Guided Workflows for L1/L2 playbooks
OneDrive management, Exchange actions, and the same O365 catalog now in Automation Hub and Guided Workflows.
- Grant or revoke OneDrive access
- Manager read-access shortcut
- Mailbox, aliases, forwarding, telephony
Faster Resolution, Lower Risk
The least privilege principle applies to IT staff too. Custodeum provides the middle ground between no access and full access: unified console for engineers, delegated portal for business owners, Teams for everyone in between.