Branded User Portal
Give end users and managers a trusted, customer-branded experience for access reviews, service tickets, and self-service identity tools.
Identity governance touches every employee, yet the tools are built for IT teams. When end users receive a generic, unbranded email asking them to review access or complete a task, trust erodes and participation drops. Custodeum solves this with a single question: What if every identity interaction felt like your own?
Your Brand, Their Trust
Custodeum's User Portal is a cut-down, purpose-built interface designed exclusively for end users and their managers. It carries your organization's logo, colours, and domain, so every interaction, from campaign reviews to ticket updates, feels like a natural extension of your own tooling rather than an unknown third-party system.
Every email notification sent to end users (review reminders, approval outcomes, ticket updates) is fully branded to match. This consistency builds the trust and familiarity that drives higher participation rates and faster response times across your governance programs.
End users and managers complete access reviews directly in the branded portal with full context, risk signals, and one-click decisions.
- In-line entitlement context
- Risk-based highlighting
- One-click approve or revoke
Users can view the systems, groups, and applications they have access to, providing transparency and encouraging self-service access hygiene.
- Cross-system entitlement view
- Access origin traceability
- Self-service access requests
Managers can review and compare the access held by their direct reports, surfacing over-permissioned or under-permissioned staff at a glance.
- Side-by-side team comparison
- Over-permission detection
- Under-permission gap analysis
End users can view and track their open and closed service management tickets without leaving the branded portal experience.
- Real-time ticket status
- Full history of closed tickets
- Integrated with your ITSM
Extensible by Design
Campaign reviews are just the beginning. The User Portal is built to host any delegated identity tool: from password vaults and credential management to application catalogues and self-service access requests. As your identity program matures, the portal grows with it, giving end users a single, branded destination for every identity interaction without ever needing direct access to your admin consoles.
